Edward Hotel - Rosemont

The frontdesk is too busy to cover the customer's inquiry in tim.e

Free upgrade to a suite that included a small kitchen area. All you can eat breakfast that had plenty of choice. Free shuttle service to and from airport every 0.5h.

There is nothing much to see and do near the hotel as it is close to the airport. To get downtown (without a car/taxi) you need to take the free shuttle back to the airport and catch the 'Loop' (train) downtown. Can take up to 1.5h to complete the journey, depending on timings.

Clean and close to airport

I had to call 3 times to get picked up at Terminal 5 - I waited 1 1/2 hours, was thinking about taking a cap, but the reason I chose this hotel was the free shuttle. Their needs to be more coordination of pick up and drop off with the shuttle.

I took 2 of my Grandchildren to the Trey Songz concert in Chicago. I couldn't drive back to Madison, WI that night because it takes 2 1/2 hrs. I booked a King Size bed because they are small and we could all fit in that bed. We were really only in the room to sleep. I enjoyed the continental breakfast also. The cinnamin rolls were great!! I had stayed there once before a couple years ago with my daughter. I wold definately stay there again. It's easy access to back on to the interstate also.

There were not enough carts to carry suitcases, cooler, etc to and from the room. That made it difficult for myself and 2 small children to get all out things to the room in one trip.

We came to Chicago to put our daughter on a plane to China. It was her first flight, first time out of the country. We were stressed to say the least. It was wonderful that the hotel provided the shuttle and knew just what entrance we needed to get to for the international check in. A relief to not have to negotiate traffic and parking especially without knowing the area or the airport. Everyone was kind and helpful, breakfast was delicious, a positive experience during a stressful happening. Thanks much.

We were able to hear the talking/noise from the adjoining room through the door, but it wasn't beyond tolerable.

Breakfast was excellent ! Nice selction of foods.

No refrig / microwave in the room I got. The flat panel tv reception was grainy, possibly bad connection.

We caught the shuttle from Chicago O'Hare airport which was very quick. Check in was a great experience. Very friendly and efficient. We found the room comfortable with great amenities. The breakfast in the morning was quite varied and satisfying. Check out was also super quick. We would stay here again!

The breakfast was great and the beds were comfortable. The staff at check in was also nice.

The room was in shambles; wallpaper peeling, trim held up with rusty nails, ticking air conditioner, broken hairdryer, and the alarm was set for 1am. When we came in most of the furniture was also away from the walls as though they vacuumed and left it there. The staff at check out didnt even ask me how my stay was. She simply said "you're good".

including breakfast and free airport transportaions. If you have a car, it is actually very easy to drive to chicago.

the contact tel number on booking is not the right one, i called at least 10 times after i landed at the airport. Every time it asked me to dial the extension number, i tried 0, 9, and other numbers until i tried 000, then finally someone answered!

That the breakfast had varieties to choose from and the room was cleaned daily

The staff at the front desk a woman called Lenor or so at this place was so rude!!! I felt like running away cos I was coming from another hotel and it was like comparing life and death. She's a very bad brand representative

shuttle and the help in getting around Chicago

Liked viewing airplanes taking off and not hearing anything. Room was clean.

Room didn't have a frigerator, one key card wasn't working and I asked twice to replace it but they just swiped it again instead of using a new card, when obviously, the magnetic strip was shot. Not many vending machines in the whole hotel.

Handy for airport...that's all

Pool was dirty. Gym machines out of order. Reception staff unhelpful upon check in.

There was a good bar next door

Shower didn't work properly, some outlets didn't work, coffee machine was not always functioning

I would like to have discount for hotel staying I really like.the stay send coupons to me

Free stay